Why you received an email from us

You're here because you got an email from james@getstepfree.com and wanted to check that it's real. It is. Here's the whole story in plain terms.

Yes, this is a real email from a real company

Step Free is a website accessibility scanning and repair service based in San Francisco, run by James A.. james@getstepfree.com is the address we use to contact website owners. It isn't spoofed and this isn't phishing.

Why we emailed you

We run automated scans of publicly accessible websites against the Web Content Accessibility Guidelines (WCAG 2.1 AA), the standard referenced in ADA website cases in the U.S. When a scan finds problems on a site, we email the owner to let them know and show them the report. That's all the email is: information about your own site, and an offer of a paid service you're free to accept or ignore.

What this email is not

• We are not a law firm. We don't send demand letters, we aren't threatening to sue you, and our email does not mean a complaint has been filed against your site.
• We have no access to your website. The scanner reads only the same public pages any visitor can see. We can't log in, change anything, or see private data.
• You don't have to do anything. If it isn't useful, ignore it or unsubscribe.

What the report is

A list of the specific items on your site that a blind visitor's screen reader can't use, with a picture of your own homepage showing where they are. It's free. Your web person can fix everything on it without us.

What we sell

If you don't have a web person, we fix those items by hand inside your site's own editor for a flat $249, send you a dated before-and-after record, and can check the site again once a year for $99. Pricing is here.

How to stop receiving emails

Click the unsubscribe link at the bottom of any email we sent (one click, no login), or reply with "unsubscribe" and we'll remove you the same day.

Who we are

Step Free
James A.
PO Box 15334, San Francisco, CA 94115
james@getstepfree.com

Curious what the scan finds on your site? Run a free scan.